frequently asked questions

If you have a question that isn’t answered here, feel free to reach out, and we’d be happy to help.

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  • WEBSITES:

    • custom website development & design

    • responsive web design

    • website redesign

    • e-commerce development & design

    • search engine optimization

    BRANDING PHOTOGRAPHY:

    • headshots

    • product images

    • team photos

    • event photography

    • lifestyle pictures

    DESIGN:

    • graphic design

    • print design

    • slide decks

    • logo design

    • brand kits: logo, color scheme, typography, brand elements

  • We do content creation that can be used for Google Ads - photos, videos, graphics, etc. But we don’t do the actual setup and management in Google Ads.

  • We only create content that can be used on social media - photos, videos, graphics, etc. But we don’t do the actual posting on your account.

  • When you hire us for your project, you’ll be in direct contact with the owner, Lindsey. She will contact you through text or email regarding questions, updates, or things ready for your review. We like to keep communication with our clients mainly through electronic means so we can keep track of everything clearly and respond more effectively. If something ever comes up that needs to be discussed on a phone call, we can schedule one for a time that works for both of us. 

  • Every project is unique and our service prices vary greatly depending on what the project is. For instance, a social media graphic is obviously much less than a website design.

    Reach out for us for a free quote on your project.

websites

  • We typically estimate around 6 weeks, but most projects are completed earlier.

    The main things that affect the timeline are:

    • How many pages you need

    • How complex those pages are

    • How quickly content is received - logos, photos, copy, specific details on what pages/sections you want

    • How quickly you respond with feedback on previews

    What we normally do is build out the homepage first and send you a preview to make sure you’re liking the design and overall feel. From there, we’ll continue to build out the rest of the pages. We never stop working until you are completely satisfied with the final product.

    • Signed contract and deposit paid

    • Your logo(s)

    • Contact information

    • Any pictures/videos/graphics you want incorporated

    • What pages you would like

    • What information/copy you’d like on each page

    • Consultation

    • Sign contract and pay deposit

    • Purchase domain if necessary or transfer name servers if already owned

    • Talk specifics about what you want the website to look like and what information and visuals you want showcased

    • You’ll provide necessary content (logos, pictures, copy, etc.)

    • Target audience/competitor/keyword research

    • Set up all back end logistics

    • Personalize general information, color scheme, fonts, etc.

    • Build out homepage

    • Create header and footer

    • Share homepage preview and request feedback

    • Make requested edits

    • Build out other pages, show previews, and request feedback

    • Create menus

    • Ensure mobile compatibility

    • Add SEO title, meta descriptions, focus keyphrases, and image ALT descriptions on each page

    • Add internal and external linking

    • Make any requested edits until you are 100% satisfied

  • Yes it would be preferred! Since your site will be a reflection of your brand, it’s important to have that brand identity in place prior to starting the site.

  • Absolutely! And we offer a discount if you hire us for both your logo/branding and website!

  • Of course! Everything is customized to fit your brand and communicate who you are.

  • Home, About, and Contact are the basics. Other pages you may want to consider include Services, Testimonials, FAQs, Blog, Events, etc. When we discuss the specifics of your site, we’ll give you personalized recommendations based on your business and goals for the site.

  • That’s ok! If you don’t know how to describe what you want, we recommend finding some sites you love the look and feel of and sending them over as inspiration. However, after doing this for so long, we can pretty much take a look at your existing branding and social media to get an idea of your style and design a site that looks and feels like you.

  • Pretty much everything you need is included: domain setup, consultation and planning, target audience/competitor/keyword research, all tech and back end setup, full site design and build, personalization, SEO optimization, mobile friendly formatting, and revisions until you’re happy with the final result.

    Optional add ons include brand kit and logo design, content sessions, ongoing SEO optimization, future updates or re-designs, etc. These services aren’t included in the base website price but can be added on anytime for an additional cost.

  • It’s up to you! Some people are excellent writers and want to write all of their own copy. Others hate writing and have permanent writer’s block! You can send us a document with a brain dump of thoughts and information about your business (even if it’s out of order and not perfectly written), and we’ll turn it into organized, cohesive copy that clearly reflects who you are and what you do.

  • Yes!! We don’t have to scrap your entire old site. We can keep the pieces you’d love to still utilize and leave out the ones that no longer fit.

  • That’s totally okay! We can use quality stock images, graphics, and/or illustrations that look professional and on brand so your site still looks polished without you needing to be front and center in the photos.

  • Yes! We offer content sessions that are perfect for websites. These can include:

    • Brand portraits of you

    • Team photos and headshots

    • Product photos

    • Lifestyle shots of you working or with clients

    • Detail photos of your space, tools, or products

    • Images specifically planned for certain sections of your site

    If you book a branding session and web design together, we’ll make sure the photography is shot intentionally to fit your layout and overall brand aesthetic (and we’ll give you a discount!).

  • Because we’re experienced in several different platforms, we’re able to choose the one that truly fits your business rather than forcing everyone into the same box. The best platform depends on your industry, how you’ll use the site, and how hands on you want to be. These are our favorite platforms:

    • WordPress – Great for content heavy sites, blogs, and businesses that may need more advanced or custom functionality.

    • Squarespace – Great for service based businesses, personal brands, and small businesses that want an aesthetically pleasing, unique site that’s easy to manage.

    • Shopify – Best for e-commerce product-based businesses where online sales are the main focus.

    For strictly e-commerce sites, we typically recommend Shopify.

    For most service based and local businesses, we typically recommend Squarespace.

    For blogs or highly customized sites, we typically recommend WordPress.

    We also have experience with other platforms, but these are our go-tos. If you already have a website somewhere else, we can either keep building on what you have or move everything over to one of our preferred platforms.

  • Yes! Every website we build is set up to be indexed by Google and other search engines. That said, showing up on page one for competitive searches doesn’t happen overnight. We make sure your site has a solid SEO foundation so it can start building visibility faster as people search for what you offer.

  • Yes. Basic SEO setup is included in our website projects. This includes:

    • Keyword, target audience, and competitor research to understand what your audience is searching for

    • SEO titles and meta descriptions for each page

    • Image ALT descriptions

    • Strategic headings and page structure

    • Internal and external linking

    • Mobile responsiveness

    • Making sure your site can be indexed by search engines

    We also make sure your site structure makes sense for both humans and search engines, which is a huge part of SEO.

  • SEO setup is a one time foundation we build during your website project. It helps search engines understand who you are, what you do, and where you are.

    Ongoing SEO is a continuous strategy (this is available for a monthly cost). Our ongoing SEO services include:

    • Regularly adding new blog posts

    • Updating on page SEO to continuously optimize pages

  • Yes, absolutely. As part of our research phase, we look at your target audience, local competitors, and keyword data to see what people are searching for in your industry and area. From there, we use those insights to guide your page structure, headings, and copy so your site speaks your audience’s language.

  • Yes! Every site we build is mobile friendly. That means your website will automatically adjust to fit different screen sizes like phones and tablets. Text will not be cut off of the page, buttons will be easy to tap, and layouts will stack in a way that still looks clean and intentional on smaller screens. This is extremely important since around 60% or more of your traffic will come from users on their cell phones.

  • Yes, you will be able to make updates yourself if you’d like. You can have your own login and can change text, swap photos, add blog posts, and make simple edits without needing to know any code.

  • Yes! We can record a personalized screen share video that walks you through how to make basic updates on your site. You can pause, rewind, and rewatch anytime. If you prefer, we can also schedule a live walkthrough to go over everything together.

  • In general, you can absolutely handle things like:

    • Changing text or prices

    • Swapping out photos

    • Adding blog posts

    • Updating your contact info or hours

    We recommend sending things our way when you want to:

    • Add new pages or sections

    • Make bigger layout or design changes

    • Add new features

    • Troubleshoot something that isn’t working quite right

    We’re always happy to talk through what’s possible for you and what’s better handled by us.

  • For these specific features, we’d recommend Squarespace (it has all of those capabilities and more), and we can help you get everything up and running.

  • Squarespace and Shopify have email marketing built into their platforms and they’ve made it super user friendly. Ongoing email marketing is not something we handle but it will be possible for you or your employees to manage easily on your own!

  • We take security seriously. We use reputable platforms and hosting providers, enable SSL (so your site shows as secure with HTTPS), and follow best practices like using strong passwords and keeping software and plugins updated. No website can be 100% hack proof, but we do everything we can to set things up safely and reduce risk as much as possible.

  • Yes. Once your project is paid in full, you own the website content and design we’ve created for you, along with your logo, photos you’ve provided, and copy we’ve written for you. The only thing you don’t “own” outright is the platform itself (like Squarespace, Shopify, or WordPress software), since those are licensed tools, but your actual site and content are yours.

  • Pricing depends on things like how many pages you need, how in-depth those pages are, and what special features you want. At larger agencies, custom websites often start around $15,000 and can easily reach $150,000 (for a site that feels pretty cookie cutter). Our full custom websites start at $5,000, intentionally priced to be accessible for small businesses while still giving you a high quality, polished, strategic website personalized to you and your brand. We’ll always give you a clear quote upfront before you sign anything, and we do offer payment plans so it’s more manageable for a small business budget.

  • Yes we do! Pay in 1, 2, 3, or 5 easy payments. Interest free and no credit check required!

  • We understand how busy life gets as a business owner and sometimes you just have to push things to the bottom of the list! If you need more time to get everything together, that is no problem. We are here and ready when you are. Just keep in mind that while the project timeline can be flexible, the payment schedule will continue as outlined in your contract.

  • Because our work is custom and time intensive, all payments made are nonrefundable.

    • Deposits:
      A nonrefundable deposit is required to reserve your spot on our schedule. We do not start any design or development work until the deposit has been paid.

    • Payment Plans:
      If you’re on a payment plan, you’re responsible for completing all payments according to the schedule outlined in your contract, regardless of how quickly you choose to launch or use the website.

    • Overdue Payments:
      If payment is not made as agreed and attempts to resolve the balance are unsuccessful, we reserve the right to temporarily disable or remove the website from public view until the remaining balance is paid. Once payment is received, we’ll reactivate the site.

branding photography

  • Each session includes a collaborative planning conversation, on-site photo and/or video capture, edited final content, organized file delivery, and full usage rights for your website, social media, ads, print materials, and more.

  • Depending on your package, we can capture branding photos, headshots, team photos, product images, event photos, b-roll footage, short-form video clips, timelapses, talking head videos, behind-the-scenes content, and social media-style videos.

  • Professional photography uses a professional camera and is best for polished brand images, headshots, product photos, and website-quality visuals. iPhone photography is a more budget-friendly option that still gives you clean, branded content for social media, websites, ads, and everyday marketing needs.

  • The iPhone package is great for businesses that need fresh, branded content without the cost of a full professional camera shoot. It works well for behind-the-scenes content, social media photos, simple product shots, service-based businesses, and businesses that want consistent content to use throughout the month.

  • Yes. Our video content packages include short-form videos and raw footage that can be used for social media, reels, ads, websites, and other marketing platforms. Video content may include b-roll, timelapses, talking head clips, trending-style videos, and more.

  • Yes. Video packages include full access to the raw video footage captured during your session, giving you extra flexibility to repurpose content later.

  • All final files are organized and delivered through a shared Google Drive folder, making it easy to download, save, and share your content.

  • Yes. You receive full usage rights, so your content can be used across your website, social media, paid advertising, print materials, email marketing, and other business platforms.

  • Yes. Each package includes a collaborative content planning pre-session so we can talk through your goals, audience, offers, brand style, and where you plan to use the content.

  • Yes. We come to you and film or photograph around your schedule. Sessions can take place at your storefront, office, studio, event, workspace, or another agreed-upon location.

  • Most photography or video sessions take 1–2 hours. The all-inclusive photo and video content creation package includes a longer 2–3 hour session.

  • Yes. If you need something different from the listed packages, we can build a custom content package based on your goals, location, timeline, and content needs.

  • It helps to have your space cleaned and staged, products prepared, outfits chosen, key team members available, and a general idea of what you want to promote. We will also help guide you through what makes sense during the planning session.

  • Yes. This type of content is especially helpful for websites because it gives potential customers a better sense of your space, services, products, team, and overall brand experience.

  • Strong visuals help people understand what to expect from your business before they ever book, buy, or visit. Branded content makes your business look more professional, builds trust, and gives you flexible marketing assets you can use again and again.

design

  • We offer both digital and print design, including logos, business cards, menus, flyers, brochures, billboards, social media graphics, postcards, media kits, slide decks, gift certificates, apparel designs, yard signs, stickers, newsletters, e-books, and more.

  • Yes. All design work is created in-house by our team, so your project is not sent off to a stranger overseas.

  • Yes. Every design is created specifically for your business, brand, goals, and audience. We do not use generic templates as the final design.

  • No. If you already have branding, we can design materials that match your existing look. If you do not have a logo, colors, fonts, or brand direction yet, we can help create those pieces first.

  • Yes. We can design print-ready files for items like business cards, flyers, menus, brochures, postcards, banners, billboards, yard signs, stickers, and more.

  • We can provide print-ready files for you to send to the printer of your choice. Depending on the project, we may also be able to help coordinate printing or recommend a trusted print vendor.

  • Yes. We can create branded social media graphics for announcements, promotions, events, service highlights, product features, launches, and ongoing content needs.

  • Yes. We can create a cohesive set of materials so everything feels consistent, including business cards, flyers, menus, brochures, social graphics, signage, and more.

  • We start by learning about your business, goals, audience, and where the design will be used. From there, we create a custom design, send it to you for review, make revisions, and provide the final files once approved.

  • We work with you collaboratively and make revisions until the design feels aligned with your goals. Our goal is for you to feel confident using the final product.

  • You may need to provide your logo, brand colors, wording, photos, dimensions, printer specs, inspiration examples, or any required details for the project. If you are not sure what you need, we can help guide you.

  • Yes. If you need help with headlines, descriptions, calls to action, menu text, brochure copy, or layout wording, we can help refine the content so it is clear and professional.

  • Yes. If you already have established branding, we can design new materials that fit your current style, colors, fonts, and overall look.

  • We offer custom design projects, so if you need something not listed, you can reach out and we can discuss what you need.

  • Yes. Once the project is complete and paid for, you receive the final files for use across your business materials, marketing, printing, and promotions.

  • Pricing depends on the type of project, the size of the design, how much content is needed, and whether it is part of a larger package. We will provide a custom quote based on your specific needs.

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